• Do you ship internationally?

    Yes! We have shipped our products to customers in over 100 countries. Add products to your cart to view the shipping rates for your country. Note that Lumi is not responsible for paying import duties. Our prices do not include VAT, these taxes may be requested when the package enters your country. You can also buy our products from Retail Stores or Online Stockists around the world.

  • Can I pick up my order?

    Not yet, we'd love to have a retail location but for now everything ships from our workshop in sunny Los Angeles.

  • When will my order ship?

    We ship 95% of our orders within 1 business day, but depending on stock it could take up to 5 business days for your order to ship out.

  • Can I change my shipping selection?

    You may be able to change your shipping selection if we receive your message prior to creating a shipping label. Please contact us as soon as possible if you need to change anything about your order.

  • My package is lost, what do I do?

    Please contact us and we'll help you track it down!